My Process

The process involved gathering insights from employees across different roles and locations to better understand their career development challenges and needs. Through user interviews, contextual inquiry, and feedback analysis, I evaluated how employees currently explore career opportunities, assess role fit, and plan career progression. Insights collected from direct feedback sessions and wireframe reviews were synthesized to identify pain points, validate user needs, and inform the design of a more effective career development experience.

• Conducted user interviews with employees across various roles and locations.
• Observed current workflows for role discovery, career planning, and skill assessment.
• Collected and analyzed feedback from user sessions and wireframe reviews.
• Identified key pain points, behavioral patterns, and user needs.
• Used findings to guide solution design and improve the user experience.

After processing my findings from user interviews, the following insights were used to build out my wireframes.

Key Insights

• Users want personalized career roadmaps and clear guidance on how to progress.
• Skill gap analysis and tailored training recommendations are highly valued.
• Mentoring and networking are seen as critical for advancemenet, but access is limited.
• Role descriptions are often too generic, making it hard to assess fit.
• Location and job alerts are important for users considering mobility.

Features prioritized for wireframes

• Interactive Career Roadmaps: Visual paths showing progression, required skills, and timeframes.
• Role-Specific Insights: "Day in the life" content, responsibilities, and expectations for each role.
• Skill Assessment & Training: Personalized gap analysis, recommended courses, and microlearning modules.
• Mentoring & Networking: Access to mentoring circles, networking events, and connection prompts.
• Job Alerts & Location Filters: Notifications for new roles, with filtering by location and skill alignment.

Initial Wireframe

Wireframe Feedback

• User rated the concepts highly (8.5 out of 10) for usefulness and likelyhood to revisit.
• A Neurodivergent user appreciated the visual, modular design and "Choose your own adventure" flow.
• Feedback led to improvements in role specificity, integration with resume data, and clearer progress indicators.

Business Impact

• Increased Engagement: Users are more likely to return and iteract with the page.
• Talent Mobility: Streamlined internal movement and reduced attrition.
• Upskilling: Directed employees to relevant training, improved workforce readiness.
• Data Driven Decisions: Provided HR with actionable insights on skill gaps and training effectiveness.